Transaction Guide

This guide explains service discovery, cart and request steps on Rennkron. Normal online payment is available for eligible products and orders; no temporary payment window is required. Payment access depends on product and order eligibility checks.

1. Race and service selection

Race registration, accommodation, transfers, activities/experiences and additional services can be reviewed in Race Services or the race details. The scope of the displayed price, pricing unit and service request/confirmation terms should be taken into account.

2. Configuration

Enter dates, rooms, guests, direction, vehicle, passengers, quantities or other product-specific options. Information can be changed and mistakes corrected before continuing.

3. Cart or request

Eligible services are added to the cart with the selected options. Price and configuration are validated by the server. Submitting a request does not guarantee a confirmed reservation or purchase and does not reserve inventory. Price and availability are validated again before an order is created.

4. Pre-contractual information and final review

Before payment confirmation, the product/service, provider/seller, total amount and currency, service date, cancellation-refund-no-show-change terms and necessary agreements are shown for the specific transaction. Before confirming an obligation to pay, the customer can review the order summary and information entered.

5. Records and communication

When an actual transaction is completed, its summary and the version of the accepted terms are recorded in accordance with applicable retention obligations and confirmed through the specified communication channel. A service request record may be created in the current flow; this record does not mean that payment was received, a real order was created or a reservation was confirmed.

Technical errors and support

If you see an error during a transaction, check the status on the page before attempting payment again and request support at destek@rennkron.com or +90 531 772 74 17. If you suspect a duplicate transaction, provide the transaction time and email address used; do not send card data by email.